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Am I eligible for FREE tech support?

YES, all trial users and purchasers of our products receive fast and FREE tech support on our products.

Our Support Philosophy!

Keeping our users productive is what we strive to do. We develop solid products so you can enjoy product reliability. Our company is focused on quality and that includes support so we invite you to utilize our Rapid Response System for support. And, we strongly believe that FREE support goes beyond a technician’s help. As part of our ongoing method of assisting users we take very seriously the documentation we provide in the form of User Manuals, Articles and Videos. We invested in a well-organized and comprehensive Knowledgebase complete with a SEARCH option and it is available online with FREE 24/7 access. It covers extensively the issues users can face. Our videos and articles are comprehensive and timely - keeping up with industry hot topics and advancing software versions.

When the topic extends into the use and operation of another software or your hardware - basically the products we did not engineer - we are happy to point you in the right direction and let you know when we have Articles and Videos to help you (for example, you don’t know how to setup your wide format Epson, or how to make a spot color in Corel DRAW).

How do I get support?

It’s simple. Submit a request through our outstanding Rapid Response System (Get Help link) from our website. The fastest resolves come from details such as specific error messages. Our entire bi-costal (US) tech team sits ready to assist you via email, phone and VNC (virtual network connection).

How FAST is the Support?

You can expect a same day response (typically well under an hour) during business hours with the first reply to your support request ticket via email, so go ahead and add our address to your email address book now: This e-mail address is being protected from spambots. You need JavaScript enabled to view it to prevent our reply to you from landing in your SPAM folder.

What is covered by FREE tech support?

We support our software, ink system, and products such as when you have an installation issue, software error message, or workflow question. And, we go well beyond what most companies offer as free support. We strive to deliver great support.

The experiences of support technicians have been a source of funny videos over the years. We are very serious about what we do as respected developers and support technicians, but even the most serious of people should take a step back and have a laugh once in a while. We decided to contribute this Avatar as a humorous diversion and as a way to release the pressure valve a little for everyone that provides support to those valued users that sometimes lose their way. Enjoy!