Hire EducationWhat if my learning needs are broader or I don’t want to use the Free Rapid Response System? We have your Higher Education solution. If you are unwilling to submit your support request ticket through the FREE RRS portal or have a broader need for assistance then you are welcome to contact our sales team to request phone/VNC support that is part of our payable Higher Education program. We strongly suggest that you use the user-friendly and FREE “Rapid Response System” for installation and operational issues. RRS was designed to get all users a fast response during our business hours (under an hour) with our average response rate of just 19 minutes. It’s truly a great resource and our extensive Testimonial page is testament to it. If you need to learn to use your graphics applications, need assistance with other pre-press and printing issues, can’t get the answers you need about your operating system, hardware and more we are available to help. Appointments are setup through the sales team and most are arranged for the same or next day. We know you’re busy and stressed and just want to work and make a profit. Fee: $90 per hour (minimum 1/2 hour). We will be processing a credit card so have your card available for the team member. Stable Internet access is required for the VNC connection (dial-up is not recommended). What are our team’s qualifications? While some support teams (from even high-profile companies) are simply trained support members our team consists of working professional artists, veteran screen-printers with over 30 years of pre-press and press experience, screen-print shop owners, and facilitators that have trained and consulted for the industries top companies and have assisted numerous small shops looking to grow. We provide education through phone and VNC (Virtual Network Connection) so you get safe and fast access to a professional team member and an experience that comes as close to being there with you as possible without the high cost associated with on-site consulting. A quality education pays off and is not a cost. We have spent over 30 years providing the insight that builds companies and dramatically improves quality and productivity. Give us a try. You have everything to gain! Contact Info:
The experiences of support technicians have been a source of funny videos over the years. We are very serious about what we do as respected developers and support technicians, but even the most serious of people should take a step back and have a laugh once in a while. We decided to contribute this Avatar as a humorous diversion and as a way to release the pressure valve a little for everyone that provides support to those valued users that sometimes lose their way. Enjoy!
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